Privacy Policy

 

Created 1st January 2025

 

This privacy policy provides clients with details of how we collect and process Data through the use of our Website www.alifecoachbyjoanne.com by providing us with your Data, you warrant to us that you are 18 years and over.

 

This privacy policy applies to our use of any and all Data collection by us or provided by you in relation to your use of the Website.

 

1. This privacy policy applies only to the actions of alifecoachbyjoanne.com and users with respect to this Website. It does not extend to any other Website including, but not limited to, any links we may provide to social media Websites.

2. For purposes of the applicable Data Protection Laws, alifecoachbyjoanne is the “data controller”. This means that alifecoachbyjoanne determines the purpose for which, and the way your Data is processed.

 

Data collected

1. We may collect the following Data, which includes personal Data, from you:

1. Name;

2. Contact information such as email addresses and telephone numbers; in each case, in accordance with this privacy policy.

 

4. How we collect Data

1. Data is given to us by you; and

2. Data is collected automatically.

 

Data that is given to us by you.

5. Alifecoachbyjoanne will collect your Data in a number of ways, for example:

1. When you contact us through the Website, by telephone, post, email or through other means;

2. When you make payments to us, through this Website or otherwise;

3. When you elect to receive marketing communications from us; in each case, in accordance with this privacy policy.

 

Data is collected automatically.

6. To the extent that you access the Website, we will collect your Data automatically, for example;

1. We automatically collect some information about your visit to the Website. This information helps us to make improvements to the Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

2. We will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below headed “cookies”.

 

Our Use of Data

7. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

1. Improvement of our services/products;

2. Transmission by email of marketing materials that may be of interest to you, in each case, in accordance with this policy.

 

8. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see “your rights” below).

 

9. For the delivery of direct marketing to you via email, we will need your consent, whether via an opt-in or soft-opt-in:

1. Soft opt-in consent is a specific type of content which applies when you have previously engaged with us ( for example, you contact us for more details about a particular service, and we are marketing a similar service). Under “soft opt-in” consent, we will take your consent as given unless you opt-out.

2. For other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we will provide.

3. If you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw consent, see “your rights” below.

 

Keeping Data secure

10. We will use technical and organisational measures to safeguard your Data, for example:

1. Access to your account is controlled by a password and username that is unique to you.

2. We store your Data on secure servers.

11. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via email at: info@alifecoachbyjoanne.com

 

12. If you want detailed information Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org

 

Data Retention

13. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purpose outlined in this privacy policy or until you request that the Data is deleted.

 

14. Even if we delete your Data, it may persist on back up or archival media for legal, tax or regulatory purposes.

 

Your Rights

15. You have the following rights in relation to your Data:

1. Right to access- the right to request (i) copies of information we hold about you at anytime, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “ manifestly unfounded or excessive”. Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

2. Right to correct- the right to have your Data rectified if it is inaccurate or incomplete.

3. Right to erase- the right to request that we delete or remove your Data from our systems.

4. Right to restrict our use of your Data- the right to “block” us fromusing your Data or limit the way in which we can use it.

5. Right to Data portability- the right to request that we move, copy or transfer your Data.

6. Right to object- the right to object to our use of your Data including where we use it for our legitimate interests.

16. To make enquiries, exercise any of your rights set out above , or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact via email at:info@alifecoachbyjoanne.com

 

17. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant Data protection authority. For the UK, this is the information commissioners office (ICO). The ICOs contact details can be found on their Website at http://ico.org.uk/

 

18. It is important that Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

 

Links to other Websites

 

19. This Website may, from time to time provide links to other Websites. We have no control over such Websites and are not responsible for the content of these Websites. This privacy policy does not extend to your use of such Websites. You are advised to read the privacy policy statement of the other Websites prior to using them.

 

Changes of business ownership or control

 

20. Alifecoachbyjoanne may, from time to time expand or reduce our business and this may involve the sale and /or the transfer of control of all or part of alifecoachby joanne. Data provided by users will, where relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use Data for the purposes for which it was originally supplied to us.

 

21. We may also disclose Data to a prospective purchaser or our business or any part of it.

 

22. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

 

Cookies

 

23. This Website may place and access certain Cookies on your computer. Alifecoachbyjoanne has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

 

24. All Cookies used by this Website are used in accordance with current UK and EU cookie Law.

 

25. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to the placing of Cookies, you are enabling alifecoachbyjoanne to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however, certain features of the Website may not function fully or as intended.

 

26. This Website may place the following Cookies: strictly necessary Cookies, these are Cookies that are required for the operation of our Website. They include, for example, Cookies that enable you to log into secure areas of our Website, use of payment systems and e-billing services. Analytical/performance Cookies, function Cookies, please refer to: aboutcookies.org for more information.

 

27. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this policy where we reasonably believe your rights will not be affected.

 

28. This agreement will be governed by and interpreted according to the Law of England and Wales. All disputes arising under the agreement will be subject to the jurisdiction of English and Welsh Courts.

 

29. Alifecoachbyjoanne reserves the right to amend this privacy policy as we may deem necessary or as may be required by Law.